WhatsApp order tracking

Stop Losing Orders in WhatsApp

Track orders, payments, customers, and follow-ups without spreadsheets or endless scrolling.

Threadesk helps sellers turn WhatsApp conversations into organized orders in seconds.

Start Free in WhatsApp

✓No message automation✓No bulk messaging✓You stay in control

Ngozi

online

Do you have the agbada sets?

Yes! Custom made, ₦85,000.

Order size L, deliver to 22 Marina Road.

Got it — ₦85,000 + ₦5,000 delivery.

Okay one sec

Also, navy blue available?

Yes, navy is available too.

Sending payment, ₦90,000 total right?

lol network is bad today

Yes, ₦90,000 total ✅

Transfer sent! Ref 2206XXX481

When will it be ready?

Orders get buried.

Threadesk

Found in this chat

Order — Agbada Set, L, Navy

Payment — ₦90,000 confirmed

Customer — Ngozi

Delivery — 22 Marina Road

Threadesk

Order saved

ORD-1047 Paid

CustomerNgozi

ItemAgbada Set, L, Navy

Delivery22 Marina Road

Total₦90,000

Ready to ship

The problem

WhatsApp was built for conversations,
not order tracking

Orders disappear

You remember the customer but not the details.

Payments get buried

Receipts and transfers vanish inside old chats.

Follow-ups get missed

Customers wait because you forgot.

Teams lose context

One person spoke to the customer. Another handles delivery.

A real conversation

What your chat looks like

SJ

Sarah Johnson

online

Hi, do you still have the beige linen dress in stock?

10:14 AM

Yes! We have it. Size 12 and 14 available. ₦35,000 each.

10:15 AM

I'll take 2 pieces — size 12 and 14.

10:17 AM

₦70,000 + ₦5,000 delivery = ₦75,000 total. Send payment to confirm.

10:18 AM

Payment sent. Here's the receipt 🧾

Transfer — ₦75,000

To: Fashion Hub • 12:34 PM

12:35 PM

Confirmed! Dispatching tomorrow morning. Your address is still Lekki Phase 1?

12:36 PM

Threadesk finds

What Threadesk captures

Order Found

2 items · ₦75,000

Beige Linen Dress — Size 12₦35,000

Beige Linen Dress — Size 14₦35,000

Delivery₦5,000

Payment Detected

₦75,000 transfer · matches order total

TypeBank Transfer

RecipientFashion Hub

StatusConfirmed

Customer Found

Sarah Johnson · new customer

Delivery addressLekki Phase 1

Last message12:36 PM today

Action neededDispatch tomorrow

How it works

Three steps. No setup.

1

Open the customer chat

Go to any conversation in WhatsApp Web.

2

Scan the conversation

Threadesk finds orders, payments, and customer details.

3

Save the results

Review and save organized records in seconds.

Track everything

Everything you need to track

Orders

Know what customers bought.

Payments

Track who paid.

Customers

Remember every buyer.

Follow-ups

Never forget promised actions.

Why sellers switch

Why sellers switch from spreadsheets

SpreadsheetThreadesk

Manual entryAI-assisted

Scattered notesCustomer history

Lost paymentsPayment tracking

Endless searchingInstant lookup

Easy to forgetFollow-up reminders

Built for the way people actually sell

Fashion sellers

Food businesses

Beauty businesses

Home businesses

Service businesses

Small teams

Common questions

Frequently asked questions

Can WhatsApp track orders?

No. WhatsApp is a messaging app. It has no order tracking, payment records, or customer management.

Can WhatsApp Business track payments?

Not directly. WhatsApp Business offers a product catalog but no order or payment tracking.

Does Threadesk store my chats?

Threadesk does not continuously monitor your chats. When you start Capture, it may temporarily retain the WhatsApp context needed to process it. The business records you review and approve are then kept in Threadesk.

Does it send messages automatically?

No. Threadesk is read-only. It never sends, replies to, or automates any messages.

Does it work with teams?

Yes. Multiple team members can access the same orders, customers, and conversation context.

Do I need to leave WhatsApp?

No. Threadesk works as a panel directly inside WhatsApp Web. You never leave the conversation.

Stop losing sales inside WhatsApp

Your customers already order through chat. Now give those orders a place to live.