How can we help?
We usually reply within one business day. Billing and account-access issues are handled first.
Before you write to us
These quick checks solve most problems:
- Refresh the page and sign in again.
- Check your internet connection and that your browser allows microphone access if you use voice.
- Try again with a short, clear message.
- Confirm your plan and credits in billing.
What to include
- The email address on your account.
- What you were trying to do and what happened instead.
- A screenshot, plus your browser and device.
- For billing: the payment reference, date and amount.
Common questions
Does Threadesk save anything without my approval?
No. Threadesk proposes the record and shows a confirmation card. Nothing is saved until you confirm it.
The record Threadesk proposed is wrong. What do I do?
Edit the fields on the confirmation card before you approve, or reject it and tell Threadesk again. You can also edit any record later.
Why can't I sign in?
Check you are using the same sign-in method you signed up with (email or Google). If you still can't get in, email support with the address on your account.
How do I change or cancel my plan?
Open billing in your account. Cancelling stops future renewals and you keep access until the end of the period you paid for. See the Refund Policy.
I was charged but my plan or credits did not update.
Wait a few minutes and refresh. If it has not updated, email billing with the payment reference and the date.
How do I delete my data?
Email privacy from the address on your account. See the Privacy Policy for retention details.