This Privacy Policy explains how Threadesk collects, uses, shares and protects personal information when you use our website, web app and related services (the “Service”).
1. Our role
For information about you and your account, Threadesk is the controller. For the business records you create in Threadesk (your customers, sales, payments, stock and so on), you are the controller and Threadesk processes that information on your behalf to run the Service. You are responsible for having a lawful basis to record information about your own customers.
2. Information we collect
Account information:
- Name, email address and business name.
- Sign-in details, including your Google account profile if you use Google sign-in. We never see your Google password.
- Plan, billing country and subscription status.
Business records and inputs:
- Messages you type, voice recordings, photos and files you give Threadesk.
- The records created from them: sales, payments, customers, stock, expenses, reminders and deliveries.
- Names, phone numbers and addresses of your customers that you choose to record.
Usage and device information:
- Log data such as IP address, browser, device type, pages and features used, and error reports.
- Cookies or similar storage needed to keep you signed in and the Service secure.
Payment information: payments are handled by our payment providers. We receive confirmation and limited details (such as the last four digits of a card and transaction status) but not your full card number.
3. How we use information
- Provide, operate and secure the Service, including turning your inputs into proposed records.
- Process payments, credits and subscriptions.
- Provide support and respond to requests.
- Send service messages such as receipts, security alerts and important changes.
- Detect fraud and abuse, and comply with legal obligations.
- Improve reliability and quality of the Service using aggregated or de-identified information.
We do not sell your personal information, and we do not use your business records for advertising.
4. AI processing
To understand voice, photos, files and text, Threadesk sends the relevant input to AI and transcription providers acting as our service providers. Read How Threadesk uses AI for details on what is sent, what is not, and how you stay in control.
6. International transfers
Our providers may process information in countries other than your own. Where required, we use contractual or other safeguards to protect transferred information.
7. Retention
We keep account and business records for as long as your account is active. After you close your account we delete or anonymize your information within a reasonable period, except where we must keep it for legal, tax, fraud-prevention or dispute purposes. Backups are overwritten on a rolling schedule.
8. Security
We use encryption in transit, access controls and monitoring to protect information. No system is completely secure, so please use a strong, unique sign-in and tell us immediately if you suspect unauthorised access. See our Security page for more.
9. Your rights and choices
Depending on where you live, you may have the right to access, correct, export or delete your information, to object to or restrict certain processing, and to withdraw consent. You can edit most information in the app. For anything else, or to close your account, contact us.
If you are unhappy with our response you may complain to your local data protection authority, such as the Nigeria Data Protection Commission.
10. Children
Threadesk is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.
11. Changes to this policy
We may update this policy. If changes are material we will notify you in the app or by email before they take effect. The date at the top shows when it was last updated.
12. Contact
Questions about privacy or this policy: