Privacy first
Your WhatsApp stays yours.
Threadesk does not continuously monitor your chats or send messages. When you initiate Capture, the context needed to process it may be retained temporarily.
You choose the chat. You start Capture. You decide which proposed business records to approve and keep.
The 30-second answer
Every question. Answered immediately.
Does Threadesk read all chats?
NO
Does it send messages?
NO
Does it monitor WhatsApp?
NO
Does it save conversations?
NO
Do I control scans?
YES
Non-negotiable
What Threadesk never does
How a scan works
What happens when you scan
You open a customer chat
You click AI Scan
Only visible messages are analyzed
Relevant information is extracted
You review the results
You decide what gets saved
Read vs. not read
What Threadesk reads — and what it doesn't
AI data flow
What gets sent to AI
Your chat
Selected messages
Visible text only
AI extraction
Order details pulled
Review screen
You approve
Saved record
Structured data
Only the messages required for the current scan are processed. Your entire WhatsApp history is never sent.
What gets stored
Only what you choose to save
Customer
Sarah Johnson
+234 801 …
Order
Dress × 2
₦75,000
Payment
Paid
Jun 18, 2026
Capture context is retained only as needed to process the Capture you start, then removed under Threadesk's retention rules.
Security
Built to protect, not to observe
Common questions
Frequently asked questions
Does Threadesk read all my WhatsApp?
No. Only the chat you open and choose to scan. Nothing else is ever accessed.
Does Threadesk send messages?
No. Threadesk never sends messages automatically. It is completely read-only.
Can my customers see Threadesk?
No. Everything happens inside your side panel. Your customers never know it exists.
Does Threadesk store conversations?
No. Only the information you explicitly save — orders, payments, and customer details.
Can I delete my data?
Yes. You can delete any saved record at any time. Nothing is permanent without your approval.
Ready to organize WhatsApp without giving up privacy?
Just better order management.
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